1. 7-Day Hassle-Free Return Guarantee
At ClickMandi (operated by ClickMandi Retail Private Limited), we stand behind every item sold. If you are not completely satisfied with your order, you can initiate a return or replacement request within 7 calendar days from the date of delivery.
Zero Return Fee: We provide 100% Free Reverse Pickup from your doorstep. No deductions or restocking fees are ever charged for legitimate returns!
2. Return & Replacement Eligibility
You are eligible for a complete return or instant replacement under any of the following circumstances:
- Damaged in Transit: Item received physically cracked, broken, leaking, or damaged during courier transit.
- Defective or Non-Functional: Product fails to operate or function as described in its manual.
- Incorrect Product Delivered: Wrong item, incorrect color, size, or model delivered compared to what was ordered.
- Missing Parts or Accessories: Product box missing essential cables, screws, attachments, or manuals.
Product Condition Requirement: The item must be returned in its original condition, along with the brand packaging, MRP tags intact, warranty card, and all included accessories.
3. Non-Returnable & Non-Exchangeable Items
To ensure consumer safety, health, and hygiene, the following categories cannot be returned once delivered:
- Personal skincare, beauty creams, serums, and cosmetics if the protective seal or cap has been opened.
- Personal hygiene and grooming items (e.g., razors, toothbrushes).
- Perishable goods or consumables.
- Free promotional giveaway gifts and voucher codes.
*Exception: If a non-returnable product was received damaged, expired, or incorrect upon delivery, it remains 100% eligible for an immediate replacement or full refund if reported within 48 hours.
4. How to Initiate a Return (Step-by-Step)
Initiating a return is simple and takes less than 2 minutes:
- Step 1: Contact Support: Email our customer support team at support@clickmandi.com with your Order ID (e.g.
CMD-680429) and a brief photo/video of the issue. - Step 2: Reverse Pickup Scheduled: Upon review, our system schedules a courier executive to collect the parcel from your delivery address within 24 to 48 hours.
- Step 3: Quality Check & Resolution: Once the package reaches our hub and passes a swift physical check, your replacement is dispatched immediately or your refund is initiated.
5. Refund Timelines & Payment Modes
Refunds are credited strictly according to your original method of payment:
| Original Payment Method | Refund Channel | Processing Timeframe |
|---|---|---|
| Razorpay UPI Google Pay, PhonePe, Paytm, BHIM |
Original Bank Account / VPA | Instant to 24-48 Hours |
| Razorpay Debit / Credit Card Visa, Mastercard, RuPay, Amex |
Original Card / Issuing Bank | 3 – 7 Business Days |
| Razorpay Net Banking HDFC, SBI, ICICI, Axis, etc. |
Source Bank Account | 3 – 5 Business Days |
| Cash on Delivery (COD) Cash paid at doorstep |
Direct UPI Transfer or Bank NEFT | 24 – 48 Hours Upon receiving UPI ID or Bank details |
6. Order Cancellation Policy
Customers have complete flexibility to cancel orders:
- Before Dispatch: You can cancel your order at zero penalty from the Orders Page or by messaging our support line. If paid online via Razorpay, a 100% refund is initiated immediately.
- After Dispatch: If the order has already been handed over to the courier, you may simply refuse acceptance when the delivery associate arrives at your doorstep. Once marked rejected, your refund will be processed automatically.
Need Help with a Return or Refund?
Reach out to our customer care team with your Order ID for lightning-fast support.